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Questions and answers

What customers most often ask us. If your question isn't here, message us.

What is RAKNAH?

RAKNAH (ركنة) is an Emirati-owned abaya label from Al Ain, owned and led by women. Our abayas pair contemporary silhouettes with the modesty and heritage of the Emirates.

Where is RAKNAH based?

In Al Ain, in the Emirate of Abu Dhabi, United Arab Emirates. RAKNAH trades as RAKNAH Ladies Clothes Tailoring under Abu Dhabi Economic Licence CN-6196419.

How do I order an abaya?

Send us a message on WhatsApp or on Instagram at @raknah.ae. There is no online checkout: tell us the style, your size or length and your colour, and we confirm the details with you in the conversation. The ordering guide explains each step.

What sizes do you offer?

Standard sizes run from XS to XXL, in lengths from 50 to 62 inches. Each style in the collection shows the sizes it comes in, and we confirm size and fit with you when you message us.

Can I order a made-to-measure abaya?

Yes. Custom, made-to-measure sizing is available: send your measurements with your message. Our guide to sizes and made to measure lists what to measure.

How much does an abaya cost?

Where a price is set, it appears on the style in the collection. Otherwise the price is on request: message us and we will let you know.

Do you deliver?

We confirm delivery with you in the conversation when you order. Message us on WhatsApp or Instagram for details.

How can I pay?

We confirm payment with you in the conversation when you order. This website does not take payments.

Can I see the abayas in person?

RAKNAH regularly takes part in pop-ups around the UAE. Message us to find out where we will be next.

Are the collection images photographs?

Some are creative campaign studies and are marked as such; others are campaign images based on photographs of our abayas. Ask us if you would like to see a piece in more detail.

How do I know my invoice is genuine?

Every invoice carries a QR code for checking it. Scanning it opens a page on raknah.shop that confirms the invoice number, date, items, total and payment status. It shows no personal details.

How do I contact RAKNAH?

Message us on WhatsApp or on Instagram at @raknah.ae, or email support@raknah.shop.