Privacy notice

Who we are

RAKNAH (ركنة) is the trade name of RAKNAH Ladies Clothes Tailoring, Al Ain, United Arab Emirates, Abu Dhabi Economic Licence CN-6196419. For any question about your information, email support@raknah.shop or message us on WhatsApp or Instagram.

When you visit the website

• Hosting and security. Cloudflare delivers raknah.shop and protects it from attacks. To do this it processes technical information such as your IP address, your browser and the pages you request.
• Visitor analytics and heatmaps. We use Microsoft Clarity to understand how visitors use the website, so we can improve it. Clarity records how you use our pages: the pages you view, where you click or tap, how far you scroll and how you move around a page, and it lets us replay visits. It also tells us your approximate location (country and city, worked out from your IP address), your device, browser and screen size, and the website that sent you to us. Clarity sets cookies, such as _clck and _clsk, to recognise repeat visits. We use this information to see how the website is used, not to identify you. Microsoft provides Clarity and handles this data under the Microsoft Privacy Statement (opens in a new tab).
• Your language. If you switch between English and Arabic, your browser remembers the choice on your device. It isn't sent to us.
• No advertising trackers. The website shows no ads and uses no advertising or social media tracking pixels.

You can delete or block cookies in your browser's settings. The website works without them.

When you order or contact us

• Messages. When you message us on WhatsApp or Instagram, those services are provided by Meta under their own privacy policies. Our team reads your messages to answer you and to prepare your order.
• Your order record. When you order, we keep a record in RAKNAH's private studio: your name, your mobile number, your email address if you give it, the measurements you share for made-to-measure pieces, the pieces you order, the amounts paid, and your invoices.
• Why we use it. To prepare your order, confirm the fit with you, send your invoice, help with future orders using the measurements we already have, and keep the business records we are required to keep.
• Invoices. We send your invoice by email through Resend, our email provider, and by WhatsApp. If an invoice is sent on WhatsApp automatically, it goes through Twilio, our messaging provider, and WhatsApp. Each invoice has a QR code that opens a verification page on raknah.shop; that page shows the invoice number, date, items, total and payment status, never your name or contact details.

Where your information is kept

Our studio and its records are hosted by Cloudflare. Only the people RAKNAH authorises can sign in, with their Google accounts. Our providers may process information outside the United Arab Emirates.

Who we share it with

We don't sell your information. We share it only with the providers that run our website and services (Cloudflare, Microsoft Clarity, Resend, Google for staff sign-in, Meta for WhatsApp and Instagram, and Twilio when invoices are sent on WhatsApp automatically), and with authorities when the law requires it.

How long we keep it

We keep order records, invoices and measurements as part of our business records for as long as RAKNAH operates, so we can look after you on future orders and meet our record-keeping duties. Microsoft keeps Clarity data for a limited time that it sets.

Your choices

You can ask us what information we hold about you, and ask us to correct it. Email support@raknah.shop or message us on WhatsApp or Instagram, and we'll reply as soon as we can.

Changes to this notice

If we change how we handle information, we'll update this page and the date at the top.